Setting up a private healthcare practice in the UAE can be as emotionally complex as it is administratively demanding — from company formation and licensing to client acquisition, payment systems, and insurance processes.
When Antakaya, a boutique mental health clinic in Jumeirah Golf Estates, set out to build a smooth and professional experience for both patients and practitioners, they partnered with Letzdoo to make it happen.
Here’s how Letzdoo empowered Antakaya with a full-service business setup, operational backbone, and digital systems that support their growth — every step of the way.
Visit the clinic : https://www.antakaya.com
1. Company Creation & Licensing: A Smooth Start in a Complex Ecosystem
Navigating the UAE’s company setup landscape can be overwhelming, especially in the healthcare space, where compliance and documentation are extensive. Letzdoo handled the full business formation process, guiding Antakaya through:
- Choosing the right legal structure
- Setting up licensing with the appropriate authorities
- Ensuring healthcare-specific documentation compliance
- Coordinating with regulatory bodies like CDA and DED
With Letzdoo’s support, Antakaya could focus on assembling their team and designing their space while we handled the legal foundations.
2. Website & Digital Presence: Built for Bookings and Trust
A strong online presence is essential for any modern clinic. Letzdoo worked hand-in-hand with Antakaya to design and deploy a clean, multilingual website that reflects the clinic’s calming atmosphere and professional ethos.
The website is not only beautifully designed — it’s also functionally integrated with all core operations:
- Real-time booking via Setmore
- Secure payment gateway with Stripe
- Practitioner profiles and session types
- Multilingual support for English and French
- SEO-optimized pages for local visibility
3. CRM & Invoicing: Running a Smart and Secure Back Office
To keep operations lean and scalable, Letzdoo implemented a custom Odoo CRM tailored to Antakaya’s needs. From the first client inquiry to session follow-ups, everything is trackable and securely stored.
We also configured a robust invoicing and accounting module, integrated with:
- Stripe for seamless card payments
- Insurance reporting tools
- Practitioner billing tracking
- VAT compliance and audit-ready records
This has allowed Antakaya’s team to minimize administrative load while maintaining full visibility into their clinic's financial health.
4. Booking Platform Integration with Setmore
Booking appointments is one of the most critical touchpoints for clients. Letzdoo integrated Setmore, a user-friendly scheduling tool, directly into the clinic’s website and CRM. This allows:
- Clients to book sessions 24/7 online
- Real-time calendar updates for each practitioner
- SMS and email reminders for both clients and therapists
- Easy rescheduling and cancellations
The integration ensures that clients always have a smooth, professional experience — from the moment they book to the moment they arrive.
5. Payment Integration with Stripe: Fast, Secure, and Localized
Letzdoo connected Stripe to the booking system and invoicing flows, allowing Antakaya to accept secure online payments in AED, with support for:
- Credit/debit cards
- Instant invoicing with links
- Practitioner payout tracking
- Refund processing
This gives the clinic a modern, frictionless payment system that supports both local clients and international expats.
6. Insurance Process Management: From Chaos to Clarity
One of the biggest challenges for mental health clinics is managing insurance documentation and claims. Letzdoo helped Antakaya:
- Gather all information required for insurance partnerships
- Build a structured intake process to collect required data
- Create compliant invoices
- Generate reports and summaries for insurance companies
This infrastructure is especially valuable as Antakaya is currently expanding their network to include major insurance providers.
Supporting Growth, Not Just Setup
Letzdoo’s role didn’t stop at launch. As Antakaya grows — adding more practitioners, expanding services, and joining insurance networks — our systems are designed to scale with them. We continue to offer operational guidance, system upgrades, and local expertise so the clinic can focus on what it does best: delivering exceptional care in a serene and human setting.
Final Thoughts
Antakaya is a great example of how Letzdoo enables healthcare professionals to turn a vision into a fully functional and compliant business — without losing time or energy on red tape and disconnected tools.
If you're looking to start or streamline your own health or wellness practice in the UAE, Letzdoo is here to help.
Ready to build your dream clinic?